Information Centre

• Can I make a deposit to the account of another person?
• What payment options do you offer?
• Can I use payment means of another person to deposit into my account?
• My deposit has not reached my account, what could be the reason? And what do I do now?
• What is the minimum amount I can deposit?
• Why can't I deposit?

Can I make a deposit to the account of another person?

No, deposits can only be made into your own account using a payment method registered in your name. This policy is in place to ensure the security of all parties involved.

What payment options do you offer?

To view the payment options available in your jurisdiction, please log in to your account and navigate to the deposit page. Below is a general list of payment methods we offer; however, availability may vary depending on your country:

• Credit/Debit Card
• Bank Transfer
• E-Wallets

Please note that not all methods listed may be accessible in your region.

Can I use payment means of another person to deposit into my account?

No, deposits should only be made using payment methods and accounts registered in your own name. This policy is in place to ensure the security of your account, as well as to safeguard the financial information of both yourself and the other party.

My deposit has not reached my account, what could be the reason? And what do I do now?

If your deposit has not appeared in your account, there may be several possible reasons for this. To address the issue, please follow these steps:

1. Log Out and Log Back In: Begin by logging out of your account and then logging back in to check if the funds have been successfully credited.

2. Verify the Source of Funds: Check the account or source from which the deposit was made to confirm whether the funds have been deducted.

3. Contact Customer Support: If the funds have been deducted but have not been credited to your account, please contact our Customer Experience Team. Provide them with detailed information about the transaction, including the date, time, amount, payment method, and transaction reference number.

Please note that we may require proof of the transaction to assist in tracking the payment. This information will enable our Payments Team to investigate and resolve the issue efficiently.

What is the minimum amount I can deposit?

The minimum deposit is €10.

Why can't I deposit?

There are several potential reasons why you may be experiencing difficulties with depositing funds. These include:

• Incomplete Account Verification or Due Diligence: Your account verification or due diligence process may not yet be complete. We may require additional information or documentation from you to finalize this process. Please check your email inbox, including your junk or spam folder, for any communication from us regarding this matter.

• Deposit or Loss Limits Reached: You may have reached the deposit or loss limits set on your account. If so, you will need to wait until the limit resets based on the applicable timeframe. You can review your limits here.

• Insufficient Funds: Please ensure that your depositing account has sufficient funds available for the transaction.

• Account Restriction: Your account may be temporarily restricted, as we may need to speak with you. Check your email inbox and junk or spam folders to see if we have attempted to contact you.

If none of these issues apply, please contact our customer support team for further assistance.