Information Centre
Customer Complaints Policy
At Space Casino we take complaints about our service very seriously and will always seek to resolve these amicably.
Should you have an issue, we ask that you first contact our Customer Experience team who will be happy to look into this for you. If you remain unsatisfied, you can raise a formal complaint. Customer complaints must be submitted within 6 months of the issue occurring.
Formal complaints should be sent to the email addresses set out below. Once we have received your complaint you will receive an acknowledgment with a copy of our complaint’s procedure. You may also request a copy of this at any time from our Customer Experience team.
Contact us
Please email on complaints@spacecasino.com
To ensure your complaint is dealt with promptly, please include the following information:
- Your username/ registered email address
- Your registered First Name and Surname
- A detailed explanation of the complaint/claim
- Specific dates and times associated with the complaint/claim (if applicable)
Upon receipt of your complaint, best efforts will be made to provide a resolution as soon as possible, but not later than within 8 weeks of receipt of your complaint.
We try to resolve any disagreements quickly and efficiently via our Customer Experience Team and Complaints procedure. If for some reason you are not satisfied with the resolution provided you have the right to pursue it through legal channels.
You may also contact our regulator directly if you have concerns about how our business is run