Information Centre
Withdrawals
- Will my approved withdrawal be affected if I choose to close my account?
- Can I request my withdrawal to another person's account or payment method?
- Can I cancel my withdrawal?
- Can I choose which of my payment methods I send my winnings to?
- What is the minimum I can withdraw?
- How much can I withdraw in a single request?
- How long does it take to receive my withdrawal?
Will my approved withdrawal be affected if I choose to close my account?
No. Any withdrawals that have been made will be processed as normal, even if you have closed your account.
Can I request my withdrawal to another person's account or payment method?
No. All deposit and withdrawal options must be in your own name.
Can I cancel my withdrawal?
No. Once you have requested your withdrawal, this cannot be reversed.
Can I choose which of my payment methods I send my winnings to?
As we operate a closed loop policy, if you have used more than one bank account to deposit with on the account, we may select to send all or part of your withdrawal to the bank account which have deposited more than they've had withdrawals sent to. We will endeavour where possible to send any funds back to bank account which have the greatest net deposit position. Meaning where a bank account has received less withdrawals than the deposits made, we will look to close that loop by sending funds to that bank account to leave the net deposit position at zero.
Where all bank accounts are in profit through withdrawals, the withdrawal will be sent to the original bank account from which the relevant deposit originated.
Further information on our closed loop policy can be found here.
What is the minimum I can withdraw?
For all payment methods, the standard minimum withdrawal is €10.
How much can I withdraw in a single request?
Each payment method and jurisdiction has their own limits, please contact our Customer Experience Team to inquire.
How long does it take to receive my withdrawal?
Once your withdrawal has been requested, please allow up to 72 hours once processed, for the funds to clear in your account, although you’ll often receive the funds within minutes!